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Owned and operated by Lune Online, our team is ready to answer questions about saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and massage chairs may include freight delivery details sent via email after purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use that tracking number to follow your delivery status in real time. If you have questions about your shipment, our team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your recovery space, please refer to our Return Policy page for complete details on how to initiate a return. Our team can walk you through the process if needed.
Can I exchange a product for a different model?
We understand that choosing the right sauna, cold plunge, or massage chair is a personal decision. If you would like to explore an exchange, contact our team within the return window and we will guide you through available options.
How do I choose between a traditional sauna and an infrared sauna?
Traditional saunas use heated air to warm the entire cabin, while infrared saunas use light panels to warm your body more directly at a lower ambient temperature. Our team can help you compare features, sizing, and installation requirements so you find the best match for your space.
What kind of space do I need for a cold plunge or sauna?
Space requirements vary by model. Cold plunges are generally compact enough for a bathroom or patio, while saunas may need a dedicated indoor or outdoor area with proper ventilation. Check each product page for dimensions, or contact us for personalized guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every inquiry within 24 hours so you can plan your recovery space with confidence.
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Our team helps you find the right sauna, cold plunge, or massage chair for your lifestyle and space.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns.
